Greetings from PegaWithGrv!

In our Pega CDH latest Infinity edition course at PegaWithGrv, we will cover all the core elements of Customer Decision Hub (CDH), including real-time decisioning, AI-driven personalization, and next-best-action strategies. You'll gain practical experience with Pega’s AI models, predictive analytics, and decisioning frameworks to ensure you're fully prepared to apply these skills in professional settings.

What sets us apart at PegaWithGrv is our effective teaching methodology. Our approach combines hands-on practice with real-world scenarios, ensuring you not only understand the concepts but can confidently apply them. This course will empower you to excel in roles like decisioning architect, CDH specialist, or Pega consultant, making you highly valuable in industries focusing on personalized customer engagement. With these advanced skills, you'll open doors to exciting career growth in AI-driven customer experience and decision-making roles.

Our Exclusive Community: Tribe

Tribe, the exclusive community of PegaWithGrv, is a dedicated space for Pega professionals to connect, learn, and grow together. Members of Tribe gain access to premium content, case studies, industry insights, and hands-on resources that help them elevate their Pega expertise. With a focus on collaboration and career advancement, Tribe provides the tools and support to help Pega professionals stay ahead in the ever-evolving world of Pega technology.

Mission	Topics	Additonal from PegaWithGrv
1. Pega CDH Foundation	1. Getting started with Pega Customer Decision Hub Foundation	Module Quiz
	2. One to One Customer Engagement	Module Quiz
	3. Next Best Actions in Omni Channel	Module Quiz
	4. Arbitration Fundamentals	Module Quiz
	5. Optimizing your Next Best Action Strategy	Mission 1 revision + Module Quiz

2. Cross Sell on Web	1. Next-Best Action on Digtial	Module Quiz
	2. Defining and managing customer actions	Module Quiz
	3. Presenting a single process on the web	Module Quiz
	4. Defining customer engagement policies	Module Quiz
	5. Creating and testing personas	Module Quiz
	6. Avoiding overexposure of actions	Mission 2 revision + Module Quiz

	7. Arbitration between actions	Module Quiz
3. Cross Sell on the web extended	1. Business Use case: Cross Sell on the web extended	Module Quiz
	2. Decision Strategies OVerview	Module Quiz
	3. Creating engagement strategies using customer credit score	Module Quiz
	4. Using predictive models	Module Quiz
	5. Defining and creating customer journeys

4. Always-On Outbound Customer Engagement	1. Essentials of always-on outbound	Module Quiz
	2. Sending offer emails	Module Quiz
	3. Defining the starting population	Module Quiz
	4. Defining an action for outbound	Module Quiz
	5. Avoiding overexposure of actions in outbound	Module Quiz
	6. Limiting action volume on outbound	Module Quiz

	7. Sharing action details with third party distributors	Mission 1 revision + Module Quiz
5. Business Agility in 1:1 Customer Engagement	1. Business agility in 1:1 customer engagement overview	Module Quiz
	2. Pega 1:1 Operations Manager overview	Module Quiz
	3. Launching a new offer on web	Module Quiz
	4. Updating existing actions	Module Quiz
	5. Implementing a business change using Revision Management	Module Quiz

	6. Implementing a fast release version	Module Quiz
	7. Implementing outbound communication in BOE	Mission 1 revision + Module Quiz

Live Mock Test -1	Mock Test containing questions from all the modules	Would be monitored by a person online
Live Mock Test -2	Mock Test containing questions from all the modules	Would be monitored by a person online

PegaWithGrv: Making Pega Simple